REFUND POLICIES

Thank you for shopping at CV Presets. Our Refund Policy is designed to ensure a positive experience for our customers purchasing Lightroom presets. Please read this policy carefully before making a purchase.

1. Refund Eligibility

CV Presets offers refunds on a case-by-case basis. To be eligible for a refund, you must contact us within 2 days of the purchase date. Refunds are generally considered in the following situations:

  • Technical Issues: If you encounter technical issues preventing you from using our Lightroom presets despite reasonable attempts to resolve them.

  • Product Defects: In the rare event that a preset is found to be defective or significantly deviates from its advertised features.

2. Refund Exclusions

Refunds will not be provided in the following situations:

  • Change of Mind: We do not offer refunds for purchases made due to a change of mind or if the wrong product was purchased. Please ensure you carefully review your order before completing the purchase.

  • Order Modification or Cancellation: Once an order is placed, it cannot be cancelled or modified. Please double-check your order before confirming the purchase.

3. How to Request a Refund

To request a refund, please contact our customer support team at hello@cvpresets.com with the following information:

  • Order number
  • Description of the issue
  • Screenshots or detailed information illustrating the problem

Our team will review your request and respond within [number] business days.

4. Refund Process

If your refund request is approved, the refund will be processed to the original payment method used for the purchase. Please note that it may take [number] days for the refunded amount to reflect in your account.

5. Contact Us

If you have any questions about our Refund Policy, please contact us at hello@cvpresets.com for assistance.

CV Presets reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on the website.

Thank you for choosing CV Presets. We appreciate your understanding and cooperation.